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LEVELORE / GUIDE & CARE

Subscription Terms

Information on purchases, auto-renewal, cancellation, restoration, and refunds.

Updated: October 5, 2026. This version applies from publication on this website, subject to any legally required notice or consent for changes.

Subscription Terms

Levelore offers optional memberships and content purchases. Before buying, check the product, benefits, currency, price and duration. The initial purchase requires authorization through Apple’s purchase confirmation flow. Later auto-renewal charges follow your authorized subscription and Apple’s rules, without a new purchase confirmation each period.

1. Product types and benefits

  • Monthly / annual membership: Auto-renewing subscriptions lasting one month or one year respectively, as shown on the product page.
  • Lifetime membership: A non-consumable one-time purchase with no automatic renewal or preset expiry. A valid purchase unlocks the membership benefits described for the product and does not automatically expire because prices later change. “Lifetime” does not include all future separately sold content or guarantee unreleased features or perpetual third-party cloud availability. Changes or discontinuation affecting purchased rights remain subject to legal notice and remedy obligations; statutory consumer rights are not excluded.
  • Separate content or themes: If offered on the product page, the product description applies. Theme purchases and membership may cover different benefits.

Prices and regional availability are as displayed live in the App Store. This website does not offer external payments or top-ups. Virtual items cannot be exchanged for cash.

2. Auto-renewal, pricing, and offers

Apple collects payment through your Apple Account. Auto-renewing subscriptions continue unless canceled before the current period ends. To avoid the next charge, cancel at least 24 hours in advance. Apple may charge for the next period within 24 hours before the current period ends.

If a trial or promotion is offered, eligibility, duration, post-trial price, and rules are shown before purchase. Trials may automatically convert to paid subscriptions; if unwanted, cancel at least 24 hours before the trial ends. Price changes follow Apple's notification and consent procedures.

3. Management and cancellation

On iPhone/iPad, select Levelore in Settings → Apple Account → Subscriptions, or open Apple subscription management. On Mac, manage subscriptions in your App Store account settings.

Cancellation usually stops the next renewal while paid benefits remain until the current period ends. Availability after canceling a trial is as shown by Apple. Uninstalling, turning off sync, or clearing app data does not automatically cancel a subscription.

4. Restore purchases and expiration

Using the Apple Account used for purchase, choose Restore Purchases under Profile → Membership. Restoration only verifies restorable subscriptions or non-consumable entitlements; it does not restore deleted journals, photos, or world saves.

After a subscription expires, membership-only features may be restricted and automatic iCloud sync may stop. Purchase entitlements and saved data are independent; keeping your existing records is not conditional on renewal. Feature restrictions are described in the app.

5. Refunds and purchase issues

Use the Apple refund request page to submit a refund request. Apple determines eligibility and the outcome under its rules and applicable law. Statutory consumer rights remain unaffected.

If benefits have not activated after purchase, check your Apple Account, network, and Restore Purchases first, then contact info@playepo.com with the product name, app version, and issue description. Do not send full payment card numbers, passwords, or verification codes.