Help & support
Find user guides, purchase assistance, and data management instructions here. Everything is available to read without signing in.
iCloud sync issues
Open Profile → iCloud Sync to see the switch and status. Ensure both devices use the same Apple Account, iCloud is available, the network works, cloud storage is sufficient, and current membership requirements are met. You do not need to restart the app after changing the sync switch. Check the status shown on the page and follow any error messages.
Apple schedules sync. A record saved locally does not mean cloud sync is complete. Wait and check the other device. If issues persist, preserve data on the original device and contact support with the app version, device OS, action time, and error message.
Data management & deletion
- Access and correction: View and edit your content in character settings, skills, records, journals, or the relevant world items.
- Clear main app data: Go to Profile → iCloud Sync → View and Manage Cloud Data. Delete a category or select Clear All User Data and read the confirmation. This clears the skills, achievements, statistics, profile and world data managed there; world cleanup includes its photo-frame images and journal text. Local cleanup does not require membership but does not confirm cloud deletion.
- Sync deletions: Deletion propagation requires available master and relevant category sync; verify other devices after completion. Photo or journal deletions do not upload immediately when their sync is off. If sync is unavailable, including after membership expires, check this app’s cloud data in Apple’s iCloud storage management; deletion options depend on the device. You may also contact us for assistance without buying membership to make a privacy request. Do not delete your entire Apple Account just to remove app data.
- Other copies: To replace your current personal photo, select a built-in avatar in avatar settings and save. Photo-frame images and journal text can be removed in their own features and are included in world-data cleanup. Manage caches, exported files, other-device copies and system backups separately; local cleanup does not establish deletion everywhere.
- Stop future sync: Turn off sync in the app and confirm that the page shows sync is off. No restart is needed. This does not delete existing local or cloud data.
Save anything you still need before clearing data. Sync propagates deletions; restoring purchases cannot restore saved content. There is no separate app account; deleting your Apple Account is not required to delete app data. Deleting data or uninstalling does not cancel subscriptions.
If you cannot access the relevant page, want a copy of data, or want information sent to support deleted, email us below. We will check the scope and help with device-side actions. We cannot directly access your private Apple cloud content on your behalf.
Purchases, restoration & refunds
If benefits are missing, use Restore Purchases under Profile → Membership and confirm you are using the Apple Account used for purchase. To stop renewals, open Apple subscription management; request refunds through the Apple refund page.
Downloads & release status
Levelore is designed for Apple devices. The official download link will be updated on the website once the App Store product page is publicly available. For now, refer to your installed version or an official testing invitation you received.
Contact us
Operator: Luoyang Yoliyuan Technology Co., Ltd.
Technical support / suggestions / privacy requests: info@playepo.com
Please include the app version, device and OS version, time of the issue, steps to reproduce it, and necessary screenshots with personal information redacted. Privacy requests can specify access / correction / copy / deletion and the scope. Do not send Apple passwords, verification codes, payment card numbers, or entire private journals.
Clicking the address opens your email app, or you can copy it to send a message. This page does not automatically collect or upload feedback. Privacy requests normally receive a reply within 15 days of receipt; immediate or shorter legal deadlines take precedence. Extensions must comply with law and be explained promptly. Legally free requests remain free and do not require membership.
Contact by email